FAQs

Need to Know

FAQ: FAQ

Can i see a preview of my order?

We can offer proofs on most items, you can add a note on your order to request a proof before printing. Please note by doing this your order will be delayed on dispatch as we wait for your email response.

Can I cancel personalised orders?

Unless there has been an error on our part or the item you purchased is clearly defective, you have no right to cancel and we cannot accept returns on personalised or custom-made items. All personalisation input is the responsibility of the customer and therefore all embroidery and print will be done exactly as typed by the customer before purchase.
If an item is defective or there is a clear error on our part, please accept our apologies and follow the instructions very carefully on our Returns Policy page.